All shipments are sent by Shiplifier Courier (www.iqfulfillment.com), the shipment can be tracked through the website with your order number. We can deliver only in UAE. There is no international delivery
- FULFILLMENT: This stage may take up to 2-3 Business Day (Excluding Holidays and Weekends). All orders are processed during normal business hours Monday to Saturday.
- SHIPPED: Once your order is ready to ship you will receive a shipment confirmation (Airway Bill / Tracking Reference) to your registered email and mobile number.
- Delivery charges across UAE are standard, although additional charges may apply based on product category, weight and dimensions.
- We also offer CASH ON DELIVERY.
- We do only domestic delivery, no international delivery.
SHIPPING COST:
- For Domestic Deliveries Standard (City Limit Areas): 10AED for up to 10 kgs. Anything above that would be 2 AED/ kg.
- For Same day Delivery: 35 AED all over UAE for up to 10 kgs, anything above that would be 2AED/ kg.
Multiple Shipment/ Orders / Bookings
“The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement”
CANCELLATION POLICY
Customer can cancel their order within 24 hours. To submit an order cancellation request, please contact us Call: 600 550 004 or Email: support@alkhateeb.ae. Unfortunately we cannot cancel orders once they have shipped. You may want information on a return instead. Cancellation can be done on following will situations:
- If your order has not yet been fulfilled, we can cancel your order.
- If we fail to fulfill the order.
- If you didn’t receive the order on time.
- If wrong product was sent by us
REFUND POLICY
- Please allow 7-14 days for your return to be processed and inspected. Once the inspection is complete, we will notify you the approval or rejection of your refund through email.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment.
- Refunds will be made onto original mode of payment and will be process within 10 to 45 days depends on the issuing bank of the credit card.
NOTE: Another charge amount for picking up the return item from your location.
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable
