FAQs
All shipments are sent by IQFulfillment Courier (www.iqfulfillment.com), the shipment can be tracked through the website with your order number. We can deliver only in UAE. There is no international delivery
This stage may take up to 2-3 Business Day (Excluding Holidays and Weekends). All orders are processed during normal business hours Monday to Saturda
Once your order is ready to ship you will receive a shipment confirmation (Airway Bill / Tracking Reference) to your registered email and mobile number.
You can check our products with different categories, and add to cart, and checkout, we are accepting orders with cash on delivery for now.
Yes, you can contact us by:
email: support@alkhateeb.ae
toll free: 800 550 004
Not required, but we wish you to create an account to have an overview of your previous orders.
Make sure you are using the same email address and password you registered with If you have checked this and are still having problems, you can re-set your password using the forgot password link.
You can re-set your password using "Forgotten Password". If you are still having problems logging into your account, please email our customer service team or alternatively.
Yes, you can be! Go to the product you wish to purchase, select the colour and size when the style is out-of-stock and email address field will appear. Once you sign up, you will be notified once we receive delivery.
